Your connection. Your privacy.
Information about ZiTEL’s privacy commitment and this website.
Updated November 5, 2026.
Text messaging and mobile privacy
When you opt in to ZiTEL text messages, we use your mobile number, consent record, notification preferences, and messages to deliver the communications you requested and provide support. Depending on your selections, messages may include service notifications, outage and construction updates, appointment reminders, customer care, or optional promotions.
ZiTEL does not sell, rent, or share your mobile phone number, text messaging opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. Messaging service providers and mobile carriers may process this information solely to deliver and support messages on our behalf, not for their own marketing.
Message frequency varies based on the program, service conditions, and your interactions. Message and data rates may apply.
When text messaging is activated, reply STOP to unsubscribe or HELP for assistance. You can also contact contact@zitel.com or 540-328-1970. Consent to text messages is optional and is not a condition of purchasing service. Choosing one messaging program does not enroll you in unrelated programs.
ZiTEL’s published commitment
ZiTEL states that it does not sell customer personal data or track or retain customers’ internet usage history.
Troubleshooting resources
Ask ZiTEL provides guided connection tips and account links. It does not use AI or access your account. Your guided troubleshooting choices remain in the current page session. If you request a team conversation, your contact details, messages, timestamps and staff replies are saved in ZiTEL’s protected support inbox. Online availability is based on staff keeping their dashboard open. If you choose to email support, you can review the guidance summary before sending it through your email app to contact@zitel.com.
Customer alert signups
The alert portal stores your name, selected contact details, service area, notification preferences and consent timestamps so ZiTEL can manage your subscription. Signup records are available only through the password-protected management dashboard. Delivery is not connected yet, and signups are unverified pending activation. Service alerts and promotions are separate choices. Your private preference link lets you change your selections or unsubscribe; keep it private. Contact contact@zitel.com if you lose the link, need to change your contact details, or want your signup record removed.
Address and construction checks
The address search uses your state, address and ZIP to match coverage or approved engineering records. Submitted searches, their time and result are saved for ZiTEL to understand demand by area. Typing suggestions alone does not create a demand record. Search records are not marketing consent. Contact ZiTEL to request review or deletion. Public construction results are limited to the address, project, approved stage, milestones and update dates. Internal routes, equipment and customer-account details are excluded. No AI estimates are used.
Website inquiries
When you submit this website’s contact form, the information you provide is stored so your request can be reviewed. The address checker uses the address and ZIP you enter to search coverage records. Contact ZiTEL at contact@zitel.com with privacy questions.