LOCAL ROOTS. FIBER-FAST CONNECTIONS.Questions? 540-328-1970
Support & FAQs

Real people. Real answers.

Help with your service, billing, installation, and everything in between.

Start with Ask ZiTEL

Get guided troubleshooting, plan information, and help finding address and construction checks.

Guided resources are available now. AI replies and subscriber account tools are not active yet.

ZiTEL Alerts: early signup

Save your preferences for service alerts and optional promotions. Delivery is not active yet.

Choose your alert preferences →

Service or outage help

Published office hours: Monday–Friday, 8:30 AM–5 PM. Outside those hours, leave a message for support. Call to report a problem or ask for current network information.

Manage your account

Visit the customer portal for account and billing access.

General questions

Tell our team about your home, business, or service needs.

Your next connection starts here.

Find the right fiber plan for your home or business.

Check your address